ELL RINOR
POLICIES
Thank you for shopping with Ell rinor. Because our pieces are available on pre-order, please read the policies below carefully before completing your purchase. By placing an order, you agree to the terms stated here.
1. Pre-Orders & Production Time
- All items on our website are made to order or available for pre-order. Your piece is produced after payment is received.
- Production takes 5 -10 working days from the date of payment, excluding weekends and public holidays.
- During busy periods, backlogs, or for customized pieces, production may take up to 15 working days. We will notify you of any delay.
- Production time is separate from shipping time. Your delivery estimate begins only after your order has been dispatched.
2. Shipping Timelines & Rates
We offer local (Ghana) and international shipping through trusted third-party courier partners.
- Accra: 1-2 business days after dispatch
- Nationwide (Ghana): 2-5 business days after dispatch
- International: 4- 7 business days via DHL / FedEx other
Shipping fees are calculated at checkout based on your location and your order’s weight. Product prices do not include shipping fees or taxes.
3. Order Tracking
Once your order is dispatched, you will receive a tracking number by email. You can track your parcel on the courier’s official website.
If you have not received your order within 10 working days of dispatch, please notify us promptly. If we do not hear from you within 10 working days of dispatch, we will assume the parcel was received in good condition.
4. Delivery Address Accuracy
Please ensure your billing and details are accurate and complete when placing your order. We cannot change addresses once an order has been placed or dispatched, and we are not responsible for lost or undelivered packages caused by incorrect or incomplete addresses.
5. Customs, Duties & Import Taxes
- International customers are responsible for any customs fees, duties, or import taxes charged by their country.
- Ell rinor is not responsible for these charges.
- If a parcel incurs customs charges, the shipping cost will not be refunded, and the customer is responsible for the cost of returning the parcel to us.
Please check your local import charges before purchasing.
6. Delays
We do our best to meet all delivery estimates. However, Ell rinor is not liable for delays caused by courier disruptions, customs clearance, public holidays, or events outside our control (such as extreme weather or natural events).
7. Product Variations
Our pieces are handcrafted, so slight differences may occur. Colors, prints, and fabrics may vary slightly from the photos on the website or the reference image. These variations are part of the uniqueness of each piece and are not considered defects.
8. Cancellations
- Orders may only be cancelled within 48 hours of purchase.
- After this window, cancellations are no longer accepted, as your order may already be in production.
9. Exchanges
- Exchange requests must be made within 72 hours of placing your order, for items of equal value.
- Approved exchanges reset your production timeline, which begins from the day the exchange is confirmed.
- Exchanges are not available once production has been completed.
10. Returns & Refunds
Non-returnable items: Pre-ordered, made-to-order, custom, and sale items are final sale unless defective or incorrect.
We accept returns only if:
- You received the wrong item (e.g. wrong color or size from what you ordered), or
- You received a faulty item (e.g. tear, stain, or production defect).
Items damaged by improper care or wear are not eligible.
How to start a return:
- Email us at ellrinorfashion@gmail.com within 3- 7 working days of receiving your order.
- Include your order number and clear photos of the issue.
- Once confirmed, we will offer a remake, exchange, or store credit [or refund, at our discretion].
- Ship the item back to us within 7 working days of approval.
Return condition: Items must be unworn, unwashed, in original condition with tags attached, and in original packaging.
Refunds: Once we receive and inspect your item, we will confirm eligibility. Approved refunds are processed within 5–10 working days. Items returned late may be offered store credit instead of a refund.
Liability: We are not responsible for items lost or damaged during return shipping. Customers cover return shipping costs unless the error was ours.
11. Contact Us
For questions, special requests, or delivery instructions:
- Email: ellrinorfashion@gmail.com
- WhatsApp: +233 055 387 4424
- Instagram: @ell_rinor
- Hours: Monday–Saturday, 9am–5pm GMT excluding public holidays
Thank you for supporting Ell Rinor. We can’t wait for you to wear your piece!